FREE SHIPPING WORLDWIDE
Shipping & Returns
Thanks for shopping at Evana Silver Design (556779-3988)!
If you are not entirely satisfied with your purchase, we're here to help.
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Shipping
All orders are processed within 1 business day.
If we experience an unusually high volume of orders, there may be a delay of maximum one business day.
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Shipping rates and delivery estimates
There is free shipping on all domestic and international orders. Shipment within Europe is expected to take between 1-5 business days, whereas shipment outside Europe is expected to take between 3-10 business days. If shipment takes longer than these estimates, we are not liable for any disconcerns due to late shipping.
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Customs, duties, and taxes
Evana Silver Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Damages
Evana Silver Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
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Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item:
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must be unused and in the same condition that you received it.
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must be in the original packaging.
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needs to have the receipt or proof of purchase.
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If you wish to return a piece of jewellery, please write an email to contact@evanasilverdesign.com and we will provide you with the details.
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If your item does not fulfill these conditions, please write a mail to returns@evanasilverdesign.com and we're sure we can work out a solution that works for us both.
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Refunds
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Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
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Shipping of returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
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Contact Us
If you have any further questions regarding your return you may send us an email at returns@evanasilverdesign.com.